🚚 NEW: Parcel Tracking Visibility

We've introduced Parcel Tracking to provide real-time visibility into shipments after they leave the warehouse, giving you a clear, map-based view of orders in transit so you can better anticipate timing and respond quickly to potential delays.

Why this change?

Once orders leave the warehouse, tracking can become fragmented and less transparent. Parcel Tracking closes that gap by bringing delivery visibility directly into Smart Visibility, so you always know where your shipments stand.

What's new?

• A new Parcel Tracking view in Map View
• Parcel Tracking data displayed in the List View table

• Real-time visibility into shipment location after dispatch

• A centralized tracking experience directly within Smart Visibility

• Carrier filtering to quickly narrow down shipments by carrier, currently only available for shipments on Smart's FedEx account

• Delivery confirmation photos accessible directly in the Details drawer for individual orders

• Custom date range selection for more flexible timeframe filtering

What this means for you

• Greater transparency into shipment status from warehouse to doorstep

• Better ability to anticipate and mitigate delays

• More accurate communication with customers and stakeholders

• Increased confidence in delivery timing and fulfillment performance

• Proof of delivery at your fingertips with confirmation photos

✅ No action is required. Parcel Tracking is available to all customers now.